How many years is Ford service available in India?
Ford has committed to providing service and spare-parts support for a defined period after it winds down manufacturing and sales in India, with a commonly cited window of seven years. This article explains what that means for current and future Ford owners in the country.
Context: Ford's exit from the Indian market
In 2021, Ford announced it would stop manufacturing and selling vehicles in India as part of a broader strategic pullout from several markets. Production was planned to wind down by early 2022. The company stated it would continue to support existing customers with service and spare parts for a defined period, ensuring ongoing maintenance and warranty coverage even as sales and local production come to an end. The exact duration and conditions depend on Ford's ongoing commitments and the capacity of the local dealer network to supply parts.
Duration of service and parts support
The following points summarize Ford's service commitment in India during the transition period:
- Spare parts: Availability of genuine Ford parts for models sold in India for at least seven years after the end of local manufacturing.
- Service network: Continued access to authorized Ford service centers and trained technicians for maintenance and repairs.
- Warranty and repairs: Existing warranty terms to be honored during their validity, with service options through authorized channels.
- Parts sourcing: If local stock is depleted, parts may be sourced from Ford's global supply to ensure continued service where possible.
- Access channels: Customers are advised to contact their nearest Ford authorized dealership for guidance on scheduling service and warranty status during the transition period.
Concluding: While Ford will cease manufacturing and selling in India, the company has committed to maintaining service and parts availability for a defined period to support existing customers, pending dealer network capacity and parts supply.
What this means for current Ford owners
Owners should verify their vehicle's warranty status, confirm spare-parts availability for their specific model, and stay in touch with authorized service centers for scheduling and pricing during the transition. The seven-year service window is designed to protect customers who purchased Ford vehicles before the market exit, but it does not guarantee indefinite support beyond that period. Plan accordingly and keep an eye on official communications from Ford and local dealers as the timeline progresses.
Summary
Ford has stated that service and parts will be available for a minimum of seven years after it ends manufacturing and sales in India, through authorized dealerships and service centers. This commitment aims to safeguard current owners during the market exit, though exact access can vary by region and dealer, and remains contingent on parts supply and Ford's evolving post-exit policies.
How long will Ford provide service in India?
They will provide services till 2031 as per their closure agreement. Ford already started production at Chennai of Endeavour. All vehicles are exported.
How long is a Ford service?
It depends on the type of service. For instance, a Ford Express Service is typically completed in 60 minutes while a full service can take as long as three hours.
Which year did Ford discontinue in India?
September 9, 2021
Ford also had operated integrated manufacturing facilities in Sanand, Gujarat. On September 9, 2021, Ford exited the Indian market as it failed to keep up with the competition, and other global economic factors had led to reduction in demand.
Is Ford coming back to India in 2025?
Ford is considering a return to the Indian market in 2025, focusing on premium models rather than the mass-market cars it previously sold. However, the plans are not confirmed, and there is some uncertainty regarding the feasibility and timing due to potential trade barriers and shifting global preferences.
- New Strategy: Ford is looking at a "play small, win big" strategy, focusing on profitable, premium vehicles like the Endeavour (known as Everest internationally) and the Mustang Mach-E, rather than a large-scale, low-margin operation.
- Manufacturing: If operations resume, the Chennai plant is expected to be repurposed for manufacturing engines for export, or for manufacturing the new premium models for the Indian market.
- Production Timeline: While there are rumors of a 2025 comeback, some reports suggest Ford's plans for the Chennai plant could be delayed or altered, as the company has been reviewing its strategy.
- Market Uncertainty: The company has been re-evaluating its India return plans due to evolving trade policies and increasing competition, with a final decision expected later in 2025.
