What is the most common problem with Ford Fusion?

The most commonly reported problem for Ford Fusion models is transmission-related failures, followed closely by glitches in the MyFord Touch infotainment system.

The Ford Fusion was produced in the United States from 2006 through 2020, with major redesigns over its lifespan. Reliability patterns vary by generation and powertrain, but owner surveys, repair data, and recall activity consistently point to two dominant problem areas: the drivetrain’s transmission behavior and the Fusion’s touch-screen interface and related electronics. This article examines those patterns, typical symptoms, and practical guidance for current owners and prospective buyers.

Where the problem tends to surface: transmission reliability

Before listing common transmission symptoms, it’s helpful to note that the Fusion used a conventional six-speed automatic in most gasoline models and offered hybrid variants. Transmission-related issues have been reported across multiple years and trims, making them a frequent topic in owner forums and repair data.

• Rough or delayed shifting, hesitation, or shuddering when accelerating or at cruising speeds.


• Transmission failure or slipping out of gear, especially in higher-mileage vehicles.


• Check engine light or transmission temperature warnings triggering repairs.


• Occasional cases of the transmission needing replacement or major valve-body repairs.

These symptoms are not universal, but they appear repeatedly in owner complaints and service histories across several model years, with variations by specific transmission type and engine option.

Note on data sources and risk by year

Frequency and severity of transmission issues vary by year, mileage, and maintenance history. Recall campaigns and service campaigns have addressed related concerns in certain markets. Prospective buyers and owners should check VIN-specific recall data and service records for the precise status of a given vehicle.

In-car technology: MyFord Touch and related electronics

Before detailing infotainment issues, it’s useful to understand that a large share of consumer complaints center on the MyFord Touch interface and its related components, which control navigation, climate control, audio, and smartphone connectivity.

• Screen freezing, unresponsive touch controls, or repeated reboot cycles.


• GPS map inaccuracies, slow map updates, and Bluetooth pairing or connectivity problems.


• Lag in system response or intermittent failures requiring software updates or reboots.


• Hardware failures in the touchscreen or related control modules prompting component replacement.

MyFord Touch issues were most commonly reported in Fusion models from the mid-2010s (roughly 2013–2016), and Ford issued multiple software updates and, in some cases, hardware adjustments to improve reliability. As with transmissions, the likelihood of these problems varies by year and trim level.

What owners can do and how to check for risk

To mitigate risk, buyers should review service records for transmission-related diagnostics, software updates, and any recall actions. A pre-purchase inspection by a qualified technician can help identify potential transmission or infotainment issues, and checking VIN-specific recall and service history information can provide a clearer picture of a vehicle’s reliability trajectory.

Summary

Across model years, the Ford Fusion’s most commonly reported problems tend to cluster around two areas: the transmission and the MyFord Touch infotainment system. Transmission-related symptoms—such as rough shifting, hesitation, or failure—appear across several generations and powertrains, while infotainment glitches affected mid-decade models most prominently. Prospective buyers should pay close attention to maintenance and recall history, and current owners should address software updates and any service advisories promptly to maintain reliability.

What is the average life of a Ford Fusion?

A well-maintained Ford Fusion can last 15 to 20 years or 200,000 to 250,000 miles, with some owners reporting over 300,000 miles. Longevity depends heavily on regular maintenance like oil changes, using quality parts, and careful driving. The lifespan can be affected by specific models, such as the hybrid versions potentially lasting longer due to less wear on the engine from the electric motor.
 
Factors influencing lifespan

• Regular maintenance: Sticking to a routine for oil changes, fluid checks, and other scheduled services is crucial for longevity. 
• Model variations:
  • Hybrids: These can last longer because the electric motor handles low-speed driving and acceleration, reducing wear on the gas engine. 
  • Engine type: Some engines, like the 2.5L Mazda-based engine, are known for being durable. 
• Driving habits: Avoiding aggressive driving and practicing careful driving habits can extend the life of the vehicle. 
• Key part replacement: Replacing wear items like brake pads and filters on schedule is important for overall health. 

Examples of high-mileage Fusions

• A 2016 Fusion with 288,000 miles was still running, though the transmission was starting to have issues. 
• An owner reported their 2013 Fusion Energi hit 310,000 miles with standard maintenance, and a 2016 Fusion hit 300,000 miles. 
• Taxi companies in the UK have reportedly used diesel Fusions for hundreds of thousands of miles. 

What is the biggest problem with Ford Fusions?

Common problems: Some of the most common problems with the 2020 Ford Fusion include engine issues, transmission failures, and electrical system malfunctions. Certain problems have even led to official recalls, such as a recall addressing a faulty battery energy control module that could increase the risk of fire.

What Ford Fusion to stay away from?

To avoid, steer clear of model years with high numbers of complaints, such as the 2011 and 2013 Fusions, which have significant issues with power steering and engine/fuel system problems, respectively. Additionally, the 2014 model had many recalls for safety-related components like brakes and steering. For later models, be wary of early Fusion Energi and hybrid models (especially 2013-2016) as they experienced some mechanical and transmission reliability issues, and some 2019-2020 Energi models were recalled for a power/charging issue. 
Years with significant issues

• 2011: Known for power steering failure and transmission problems, according to CarBuzz. 
• 2013: Had recalls for potential engine fires due to oil leaks and issues with the fuel delivery system. 
• 2014: Had a high number of recalls for various safety-critical parts, including brake hoses, steering wheels, and engine shutoffs, notes autopom!. 

Models with specific concerns

• Early Fusion Energi and Hybrid Models: The early second-generation models (2013-2016) had some mechanical and transmission reliability issues, but reliability improved in later years. 
• 2019-2020 Fusion Energi: A recall was issued that disabled the charging ability, though this will be fixed for free. 
• 2014 Fusion with 1.5L EcoBoost: This engine can have problems with coolant intrusion leading to engine failure, says this Facebook post. 
• 2013-2018 Fusions (including some 2019-2020 Energi models): Some are affected by a recall where the front brake hoses may rupture, as listed on Kelley Blue Book and RepairPal. 

Key factors to check

• Engine problems: Be aware of the specific engine in the model you are considering. The 2.5L engine is generally considered reliable. 
• Hybrid/Energi models: While generally reliable, later hybrids can have some mechanical updates that improve transmission reliability. Be wary of older models, especially 2019-2020 Energi models, as they were part of a recall affecting the charging capability. 
• Recalls: Always check if a specific vehicle has been subject to recalls using its VIN before purchasing, say Kelley Blue Book and RepairPal. 

Are Ford Fusions junk?

No, Ford Fusions are not inherently bad cars, but some model years have more issues than others. Recent models (2019-2020) and those with the 2.5L naturally aspirated engine are generally more reliable, while some other engines, certain hybrid models, and specific years like 2017 have had more documented problems. Overall reliability is decent for the class, but they are a step below brands like Honda or Toyota.
 
Factors to consider

• Engine choice: The 2.5L engine is considered the most dependable option. Some EcoBoost engines and earlier hybrid models have a less reliable reputation. 
• Specific model years:
  • Avoid: 2017 models have reported electrical issues. 
  • Look for: 2019 and 2020 models are generally good and well-equipped, though some transmission problems have been reported on the 2020. 
• Reliability and maintenance:
  • They are generally reliable with proper maintenance, with a lifespan of 200,000-250,000 miles or more being achievable. 
  • Common issues that can be relatively easy to fix include the purge valve, low-pressure fuel sensor, shifter cable bushing, and motor mount. 
• Other considerations:
  • Visibility is not a strong point due to the design. 
  • The hybrid versions have reduced trunk space due to the battery. 
  • Depreciation on Fusions can be significant. 

Conclusion
A Ford Fusion can be a good buy, especially a well-maintained 2.5L model from the later years (2019-2020). However, research specific model years and engine types before purchasing to avoid known problem areas.