Can Chevrolet unlock your car?
Yes. Chevrolet can unlock your car remotely if your vehicle supports OnStar Remote Unlock and you have an active OnStar/MyChevrolet account with the service enabled.
Beyond this quick answer, this article explains how remote unlocking works, what you need to use it, and practical considerations when you’re locked out, including security and what to do if service isn’t active or available in your region.
How remote unlocking works
Chevrolet relies on OnStar’s remote unlock technology, integrated with the MyChevrolet app, to allow owners to unlock doors from a distance. The feature requires a compatible vehicle and an active service plan. Availability and steps can vary by model year and region.
Remote unlock via the MyChevrolet app
- Unlock doors remotely from a smartphone using the MyChevrolet app. Requires an active OnStar Remote Access plan and a connected vehicle registered to your account.
- Steps typically include logging in, selecting the vehicle, and choosing the unlock option. You may be asked to verify your identity or confirm your location.
- In some models, you can also initiate remote start or vehicle location from the same app.
With the app, drivers can unlock the doors, provided the service is enabled and the vehicle has cellular connectivity. If the vehicle is offline, the app may not be able to unlock immediately, and you may need to contact OnStar for assistance.
Unlock via OnStar Advisor
- Call OnStar’s 24/7 service and request a remote unlock for your Chevrolet, after confirming your identity and ownership. You may be asked for the VIN, account name, last four digits of the vehicle VIN, or other verification.
- The advisor can unlock the doors remotely if authorized, and you can also receive guidance on next steps to avoid future lockouts.
- Remote unlock by phone may incur service requirements or standard support fees depending on your plan and region.
Note: Not every vehicle supports remote unlock, and some regions may have limited availability. Always check your model’s features and your OnStar plan documentation.
Setting up remote unlock
Preparing the prerequisites ensures the service will work when you need it most. This includes confirming subscription status, linking accounts, and enabling the feature in the vehicle’s settings.
To set up remote unlocking, follow these steps:
- Check whether your Chevrolet is equipped with OnStar hardware and supports Remote Unlock by model year and trim. Look up your vehicle’s user manual or contact the dealer if unsure.
- Ensure you have an active OnStar plan that includes remote services (Remote Access or Safety & Security, depending on your region) and a registered MyChevrolet account.
- Download and sign in to the MyChevrolet app, and link your vehicle to your account if needed.
- Test the feature in a secure location, ideally with a spare key nearby, to confirm it works.
- Keep your account credentials secure and avoid sharing login details. If you suspect compromise, contact OnStar to suspend or reset access.
Verification and timing: Remote unlock commands can take a few seconds to a minute to reach the vehicle, depending on cellular connectivity. If the vehicle cannot be unlocked remotely due to poor signal or offline status, you may need alternative options.
Security and privacy considerations
Remote unlock is powerful and convenient, but it also creates potential security risks if misused. Chevrolet/OnStar emphasizes that only the account holder or an authorized user can initiate remote unlocks, and identity verification is part of the process.
- Do not share login credentials with others; use account-level controls to authorize others if needed.
- If a device or account is compromised, immediately disable remote unlock or suspend service through your OnStar/MyChevrolet account or by contacting OnStar.
- In cases of theft or loss, contact OnStar to suspend or re-enable remote features as appropriate; involve local law enforcement when requested.
For users who prefer not to use remote unlock, keep a spare key in a secure location and maintain a trusted plan for key management and emergency access.
What to do if you can't unlock remotely
If the remote unlock option isn’t available or isn’t working at a given moment, Chevrolet and OnStar still provide in-person options. You can contact your dealer for assistance or use a licensed locksmith in emergencies, provided you can prove ownership and the vehicle’s VIN.
Helpful tips include ensuring you have a backup mechanical key, a functioning key fob battery, and the vehicle’s VIN ready for identity verification when contacting support.
Summary
Chevrolet offers remote unlocking through OnStar and the MyChevrolet app for eligible vehicles with active subscriptions. Owners can unlock doors remotely, and in some cases start the engine or locate the vehicle. The service requires compatibility, an active plan, and proper identity verification. If remote access isn’t available or fails, options include contacting OnStar for assistance or using dealer/locksmith services while prioritizing security and proper ownership verification.
