How do I return merchandise?

In most cases, you can return merchandise within the retailer’s stated window using the original receipt, with options for a refund, exchange, or store credit depending on policy. Start by reviewing the retailer’s return terms and gathering the necessary paperwork and packaging.

Know the policy before you buy

Policies vary by retailer and product category. Before making a purchase you should verify eligibility, time limits, condition requirements, and refund methods to avoid surprises if you later decide to return the item.

In-Store Returns: Quick and Flexible

In-store returns are typically the fastest path to a refund or exchange. The steps below reflect common practice, but always follow the store’s posted instructions.

Before you head to the store, gather these essentials and be prepared to follow the counter’s directions.

• Proof of purchase (receipt, order number, or confirmation email).


• Item in original condition with tags and all included accessories.


• Original packaging and manuals, if required by the policy.


• Return within the retailer's stated window (e.g., 30 days).


• Clear choice of refund method (refund to original payment, exchange, or store credit).


• Any required ID or verification requested by the retailer.

In-store returns are usually processed immediately or within a short period, with funds returned to the original payment method or provided as an exchange or store credit, subject to policy.

Return at the counter: what to expect

Customer service representatives will verify the purchase, inspect the item, and determine eligibility for a return or exchange. Some stores may offer immediate cash refunds, while others remit refunds to the original payment method within a few business days.

Online Returns: Shipping It Back

Online returns require you to initiate the process through the retailer’s website or app. Prepare for potential return labels, RMA numbers, and a shipping timeline that can take longer than in-store returns.

Before you start the online return, confirm the item’s eligibility, the return window, and any shipping costs or restocking fees that may apply.

• Check the product page or your order history for the return window and exceptions.


• Initiate the return to obtain a prepaid shipping label or a printable form, if offered.


• Pack the item securely in its original packaging with all accessories.


• Include the Return Merchandise Authorization (RMA) number or return form inside the package and affix the prepaid label to the outside.


• Use a trackable shipping service and keep the tracking number until the refund is complete.


• Refunds are issued to the original payment method after the item is received and inspected.

Online returns typically take longer to process than in-store returns, often ranging from a few days to a couple of weeks depending on the merchant, carrier, and payment method.

Return Labels and RMA Numbers

Many online returns require an RMA number and a prepaid label. If a retailer does not provide a prepaid label, you may be responsible for return postage. Always confirm labeling instructions before mailing the item.

By following these steps, you can streamline the online return process and minimize delays in receiving your refund or exchange.

Special Rules by Item Type

Some items have restrictions that can affect your ability to return them. Look up product-specific rules if you’re unsure before purchasing.

• Final sale items: Often non-returnable or eligible only for exchange.


• Open cosmetics, fragrances, or perishable items: Typically non-returnable once opened or after a certain period.


• Electronics: May require original packaging and can incur restocking fees; some stores require the device to be unused and in original condition.


• Software, media, or digital downloads: Often non-returnable after activation or download.


• Gift cards: Usually non-returnable for cash value; refunds to gift cards may not be available.

If you encounter a restriction you don’t understand, contact customer service before attempting the return to avoid trouble at the desk or during online processing.

What to Do If a Return Is Refused

Policy disagreements can happen. If a return is refused, ask for the specific policy language, request a supervisor, and consider appealing in writing or filing a complaint with a consumer protection agency if you believe the retailer is not honoring its stated terms.

Document every step of the process, including dates, names of representatives you spoke with, and any written confirmations or error messages from the retailer’s site.

Dates, refunds, and timelines: a quick refresher

Refund timelines vary by retailer and payment method. In general, plan for refunds to appear within a few business days to up to several weeks after receipt and approval of the return. If you used a credit card or bank transfer, keep an eye on your statement for the refund entry; if you received store credit, the balance will reflect immediately or within a few business days depending on the system.

Summary

Returns follow consistent patterns: check the policy, collect your receipt and the item in its original condition, choose the appropriate return method (in-store or online), and follow the retailer’s steps to generate labels or process the return. Be mindful of item-specific restrictions, preserve proof of return, and monitor refunds to your original payment method or as store credit. If you run into issues, customer service is your next step, and keeping a record of interactions can help resolve disputes efficiently.

Do I have to pay delivery for returns?

Can't generate an AI overview right now. Try again later.

What happens digitally when you click return this item on an online purchase?

Can't generate an AI overview right now. Try again later.

How do I return something that I ordered online?

To return goods bought online, first read the seller's return policy to understand the timeframe and requirements for the specific item. Next, prepare the item by packaging it securely, preferably in the original packaging, and remove all personal data from electronics. Finally, initiate the return process through the retailer's website or app, following their specific instructions for a return label and shipping. 
Before you return

• Review the return policy: Check the retailer's website for their specific return policy, noting the return window, whether returns are accepted, and any conditions like requiring the original packaging. 
• Keep original packaging: Save the original box and all packaging materials, as they are often required for a valid return. 
• Gather your information: Have your order number, receipt, and any relevant documents (like the warranty) ready. 
• Take photos: If the item is damaged or defective, take pictures as proof before you package it up. 

Packaging your return

• Use the original packaging if possible: Use the original box or a similar-sized one to ensure the item is protected during shipping.
• Disassemble if necessary: If the item was a piece of furniture or other product that required assembly, disassemble it before packing.
• Remove personal information: For electronic devices, be sure to remove any personal data, passwords, and passcodes. 

Shipping the item

• Start the process online: Most retailers have an online portal for returns. Log in to your account and find your order to begin the process. 
• Print the return label: Follow the instructions to get a pre-paid return shipping label. 
• Ship the item: Affix the label to the package and drop it off at the designated shipping carrier. 
• Keep records: Keep the tracking number for your return in case of any issues with delivery. 

Potential issues and next steps

• Item not as described: If the item arrived damaged, was faulty, or was not as described in the listing, you may be eligible for a refund even if the seller's policy is "no returns". 
• Chargeback: If the seller refuses to resolve the issue and you paid with a credit card, you can file a chargeback with your credit card company. 
• Contact customer service: If you have trouble with the return process, contact the retailer's customer service for help. 
• In-person return: Some retailers allow you to return online purchases in-store, but this is not always an option, so check the policy beforehand. 

Do I have to go to the post office to return a package?

Can't generate an AI overview right now. Try again later.