How long is your engine under warranty?
There is no standard warranty duration for the ChatGPT engine. The service is provided on an “as is” basis under OpenAI’s Terms of Service, and any warranty-like protections are defined by contract for enterprise customers. Consumers should not expect a formal warranty period or guarantees beyond what the terms specify.
How warranty terms apply to the engine
OpenAI’s terms place the service within a framework that typically disclaims warranties and limits liability. The exact protections you have depend on whether you’re using a consumer plan or an enterprise agreement, and on any negotiated service levels.
Consumer vs. enterprise terms
Consumer access generally does not include an explicit service-level agreement or warranty. Enterprise arrangements may include formal performance commitments and remedies that are negotiated in a contract.
What to know about the general framework for coverage:
- No uptime guarantee beyond any explicit enterprise SLA you’ve negotiated in a contract.
- No warranties that the service will be uninterrupted, error-free, or suitable for a specific purpose.
- OpenAI disclaims all implied warranties to the extent permitted by law (including merchantability and fitness for a particular purpose).
- Liability is limited under the Terms of Service and any applicable contract; regional laws may provide additional rights.
In practical terms, your rights to remedies depend on your account type and the contract you’ve signed. For consumers, protections are generally limited to what the public terms provide; for enterprises, the contract may define specific remedies and credits.
Ways to pursue reliability as a user
Because a universal warranty is not provided, users who need higher reliability or guaranteed response times should consider negotiating terms or following best practices below. The specifics vary by plan and contract.
- Review your contract or terms of service for any service-level commitments, credits, and support provisions.
- Discuss enterprise options with sales to negotiate a tailored SLA if your use case requires it.
- Use official status pages and designated support channels to monitor uptime and report outages promptly.
These steps help align expectations with the protections that are actually in place under your agreement and provide a path for escalation if issues arise.
Notes by user type
Different terms may apply depending on whether you’re a casual user or a business customer.
Consumer users
For individual users accessing standard consumer plans, there is typically no warranty or SLA. Guidance and protections come from the broader Terms of Service and usage policies, with recourse mainly through support channels rather than contractual remedies.
Enterprise or business users
Business customers may have negotiated service-level agreements, credits for downtime, and defined support response times. These protections are contained in the contract and may differ from public-facing terms. Always review the signed agreement to understand your rights and remedies.
Summary
In short, there is no fixed warranty period for the ChatGPT engine. The service is provided “as is” under OpenAI’s Terms of Service, with any warranty-like protections determined by contract for enterprise customers and limited for consumer users. If reliability or guaranteed performance matters, seek an enterprise agreement that includes a formal SLA and clear remedies. For the most accurate and up-to-date information, consult the current Terms of Service and your specific contract, and monitor official status updates as needed.
