What is the return policy for Chevy accessories?

Most Chevy accessories purchased from Chevrolet's official store can be returned within 30 days of delivery if unused and in original packaging; refunds are issued to the original payment method, and return shipping is typically the customer's responsibility unless the item is defective or the wrong item was sent.

The policy balances customer flexibility with product stewardship. It generally applies to online purchases from shopchevrolet.com and other Chevrolet-branded channels; in-dealership purchases may have different terms. Always verify the current policy on Chevrolet’s official returns page or by contacting Chevrolet Customer Care for the latest details.

Key terms of the Chevy accessories return policy

The following terms govern most Chevy accessory returns, though exceptions may apply for special orders or opened electronics.

• Return window: 30 days from delivery or receipt, depending on the retailer's terms.


• Condition: items must be unused, uninstalled, in their original packaging with all manuals and accessories included.


• Non-returnable or restricted items: custom-made, special-order, or clearly marked non-returnable items; some electronics may require the packaging to remain sealed.


• Proof of purchase: a receipt or order number is required for a refund or exchange.


• Refund method and timing: refunds are issued to the original payment method; processing typically takes 7-14 business days after the return is received; exchanges may be processed in a similar timeframe.


• Return shipping: customers are generally responsible for return shipping costs unless the item was defective, damaged on arrival, or the wrong item was shipped.


• Restocking fees: some returns may incur a restocking fee, depending on the item and condition; check the specific terms for your purchase.

These terms aim to provide a clear path to return unwanted items while noting typical exceptions and limitations.

How to return Chevy accessories

Return eligibility and documentation

Before you start, confirm you’re within the 30-day window and have your order number, receipt, and the item in its original packaging.

1. Sign in to your Chevrolet account or locate your order in the order history on shopchevrolet.com.


2. Open the return process for the item you want to return and request a Return Merchandise Authorization (RMA) if the system requires one.


3. Repack the item securely in its original packaging, including all accessories, manuals, and the proof of purchase.


4. Include the RMA number (if provided) and ship the package to the designated return address using a trackable method; keep the tracking information.


5. Once the return is received and inspected, refunds or exchanges are processed to the original payment method; allow 7-14 business days after receipt for processing.

For defective items or shipments that were incorrect, contact Chevrolet Customer Care promptly with your order number and any relevant photos to expedite a resolution.

Summary

Chevy accessories generally allow 30-day returns for items in unused, original condition. Always verify current terms on the official Chevrolet returns page or through Customer Care, as exceptions exist for custom orders and certain electronics. Following the outlined steps helps ensure your return or exchange is processed smoothly.

What is GM parts store return policy?

GM parts can be returned within 30 days of receipt if they are unused and in their original condition and packaging. The return must be made to the selling dealership, and electrical parts, along with some special orders, are often non-returnable. A copy of the invoice or order number is required, and the part will be subject to the dealer's inspection. 
Key conditions for returns

• Time limit: Returns must be made within 30 days of receipt. 
• Condition: Parts must be unused, in new condition, and returned with all components and instructions. 
• Packaging: The original shipping container or packaging must be used. 
• Proof of purchase: An invoice or order number is required. 
• Inspection: All returns are subject to the selling dealership's inspection. 

Common non-returnable items 
Electrical parts, Some special-ordered parts, and Parts that have been altered or painted. 
Special considerations

• Core returns: To get a refund on a core charge, return the core to the dealership where you purchased the new part or use the online process at ACDelco Core Refund if you received the part via shipping. 
• Special order fees: Some special orders may have a return fee. 
• Restocking fees: Some dealers may charge a restocking fee, often around 35% for returned parts, and this is sometimes passed on to the customer. 
• Accessories: Accessories follow the same 30-day, original condition policy as parts. 

What is the warranty on GM accessories?

GM Accessories sold over the counter, or those not requiring installation, will receive the standard GM Dealer Accessory Warranty of 12 months from the date of purchase, parts only.

What is the return policy for GM accessories?

GM accessories purchased online or from a dealer can be returned within 30 days of receipt if they are unused, in new condition, and have all original parts and packaging. Some exceptions exist, such as special orders, electrical, or performance parts, which may not be returnable. To initiate a return, you generally must contact the selling dealership or use the online portal for items purchased through specific websites. 
General return policy

• Timeframe: You must return the item within 30 days of receiving it. 
• Condition: The accessory must be unused, in like-new condition, and returned with all original parts, components, and packaging. 
• Process: You must contact the original selling dealer to start the return process for most online or dealer purchases. 
• Exceptions: Items that have been altered, painted, special-ordered, or are electrical/performance parts are often not eligible for return. 

Online store and other specific return policies

• GMC Accessories and Chevrolet (online/dealer pickup): Items must be returned within 30 days of receipt to the selling dealership, in original, unused condition. 
• ChevyPartsPros: You must contact the seller to get the return process started. They will not accept returns for altered, painted, or special-ordered items. 
• GM Company Store: You can start the process online. Items must be returned within 60 days of purchase and be unused. 
• Core Charges: If you are returning a part with a core charge, there are specific instructions on how to get your refund. It usually involves returning the old part to the dealer where you bought the new one or using the online refund portal. 

What is the return policy and refund policy?

A return and refund policy is a set of rules a business creates to manage how customers can return products and receive refunds. Key components include the time frame for returns, the condition the item must be in, how to make a return, and what type of refund (e.g., cash, store credit, exchange) is offered. Having a clear policy builds trust and clarifies expectations for both the customer and the business. 
Key components of a return and refund policy

• Time frame: How many days a customer has to return an item after purchase (e.g., 15, 30, or 90 days). 
• Return conditions: The required state of the item for a return, such as being unused, with original packaging, or having tags still attached. 
• Return process: Instructions on where and how to initiate a return, including any necessary forms or customer service contact information. 
• Refund types: The options available to the customer, such as a full refund, store credit, or an exchange for a different item. 
• Exclusions: A list of items that are not returnable, such as final sale or custom-made products. 
• Shipping costs: Who is responsible for paying return shipping fees. 

Tips for creating a policy

• Be clear and simple: Use plain language that is easy for customers to understand. 
• Be transparent: Clearly state the policy on your website, ideally in an easy-to-find location. 
• Set expectations: Make sure the policy is visible before purchase, especially if there are non-returnable items. 
• Consider different product types: You may need to customize your policy for different categories, such as electronics, clothing, or digital products. 
• Be aware of local laws: Some regions have specific laws about return policies, especially regarding notice requirements.