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Why is my Chevrolet app not working on my iPhone?

If you're experiencing issues with the Chevrolet app on your iPhone, there could be a few potential reasons. The most common causes include compatibility issues, app updates, or problems with your device's settings. In this article, we'll explore the possible reasons and provide some troubleshooting steps to help you get the app working again.

Compatibility Issues

One of the first things to check is whether your iPhone is compatible with the Chevrolet app. The app may require a specific iOS version or device model to function properly. Check the app's requirements on the App Store or the Chevrolet website to ensure your iPhone meets the necessary specifications.

App Updates

Another common issue is outdated app versions. Chevrolet may have released updates to the app to address bugs, improve performance, or add new features. Make sure you have the latest version of the Chevrolet app installed on your iPhone by checking for updates in the App Store.

Device Settings

Your iPhone's settings can also affect the Chevrolet app's functionality. Here are a few things to check:

Ensure your iPhone's date and time are set correctly.

Check that you have granted the necessary permissions for the app, such as location access or push notifications.

Verify that your iPhone's software is up-to-date by checking for iOS updates.

If the above steps don't resolve the issue, you may need to try more advanced troubleshooting, such as force-quitting the app, restarting your iPhone, or reinstalling the app.

If the problem persists, it's recommended to contact Chevrolet's customer support for further assistance. They can provide more specific guidance based on your device and the app's current version.

How to reset Chevy app?

How to Reset Chevy MyLink. If nothing else has worked and you're still having problems connecting to the Chevy MyLink app, you might need to reset the system by following these directions: From the Home menu, select the “Settings” icon. Select “Return to Factory Settings.”

Why is MyChevrolet app not working?

If the myChevrolet app isn't working, first try logging out and back in, checking your internet connection, and restarting your phone and vehicle. If the problem continues, uninstalling and reinstalling the app is often the most effective solution, as it can fix corrupted data and bugs.
Basic troubleshooting

Restart devices: Close the app completely, restart your phone, and also try restarting your vehicle.
Check connectivity: Ensure you have a strong and stable internet or cellular connection.
Sign in again: Manually sign out of the app and then sign back in, double-checking that your username and password are correct.
Update everything: Make sure both your phone's operating system and the myChevrolet app itself are updated to the latest version.

This video shows how to update the myChevrolet app and clear the cache on iOS: 59sMathias Does TechYouTube · Mar 9, 2025
Advanced troubleshooting

Power cycle the vehicle: If the app is failing to update status, turn the ignition on for at least two minutes, then turn it off and wait for 2-5 minutes before turning it back on.
Clear cache: On an Android device, you can clear the app's cache through the phone's settings. On an iOS device, offloading or deleting and reinstalling the app also clears the cache.
Turn off battery savers: Disable any low power or battery saver modes on your phone, as they can limit app functions.
Uninstall and reinstall: If other steps fail, completely delete the app from your phone and then download and install it again from your app store.

When to contact support

If you've tried the troubleshooting steps and the app still doesn't work, contact OnStar Support for further assistance.
You can also reach out to the myChevrolet support team via email at [email protected], including "ATTN: OS Community" in the subject line.

Why is the app on my iPhone not working?

If apps are not working on your iPhone, try closing and reopening the app, restarting your iPhone, and checking for app and iOS updates. If that doesn't work, delete and reinstall the app, free up storage space, or check your internet connection.
Basic troubleshooting

Close and reopen the app: Swipe up on the app's card in the multitasking view to force it to close, then tap the app icon to open it again.
Restart your iPhone: A simple restart can fix many temporary glitches. Hold the side button until the power off slider appears, then slide to power off and turn the iPhone back on.
Check for updates: Look for updates for the specific app in the App Store by tapping your profile icon and scrolling down. Also, check for an iOS update in Settings > General > Software Update.

This video demonstrates how to close and reopen an app, and how to force restart an iPhone: 1mTechPPYouTube · Nov 7, 2025
Intermediate troubleshooting

Delete and reinstall the app: This can fix corrupted app data. You may lose data stored within the app, so back it up if possible. Press and hold the app icon, select "Remove App," and then "Delete App".
Check internet connection: Some apps require a stable internet connection. Try turning Wi-Fi off and on, or switch to cellular data to see if the app starts working.
Free up storage space: Insufficient storage can cause apps to malfunction. Go to Settings > General > iPhone Storage to see how much space you have and delete unneeded files to free up some space.

This video shows how to check for app and iOS updates and how to free up storage space on your iPhone: 1mTechnomentaryYouTube · Sep 4, 2025
Advanced troubleshooting

Reset all settings: This will reset your network settings, keyboard dictionary, home screen layout, and other settings to their defaults without deleting your media or data. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.
Contact the app developer: If the problem persists, the issue may be with the app itself. You can find the developer's contact information in the app's App Store page.

Why is my iPhone not connecting to MyChevrolet?

Ensure your iPhone's Bluetooth is on and visible. Restart both the car's system and the iPhone. Update the vehicle's infotainment software if available. Clear any Bluetooth cache or reset network settings on the iPhone.

Kevin Bennett

Company Owner

Kevin Bennet is the founder and owner of Kevin's Autos, a leading automotive service provider in Australia. With a deep commitment to customer satisfaction and years of industry expertise, Kevin uses his blog to answer the most common questions posed by his customers. From maintenance tips to troubleshooting advice, Kevin's articles are designed to empower drivers with the knowledge they need to keep their vehicles running smoothly and safely.