Home FAQ

Why is my phone not connecting to my Subaru?

If your phone is not connecting to your Subaru's infotainment system, there could be a few potential reasons. The most common issues include compatibility problems, Bluetooth connectivity issues, and incorrect settings on either your phone or the Subaru system. Let's explore these potential causes in more detail.

Compatibility Issues

One of the primary reasons your phone may not be connecting to your Subaru is due to compatibility issues. Subaru's infotainment systems are designed to work with specific smartphone models and operating systems. Check your Subaru's owner's manual or the manufacturer's website to ensure your phone model is compatible with the vehicle's system. If your phone is not on the list of supported devices, you may need to use a different phone or explore alternative connectivity options, such as a wired connection.

Bluetooth Connectivity Problems

Even if your phone is compatible, you may still encounter Bluetooth connectivity issues. Ensure that Bluetooth is enabled on both your phone and the Subaru system, and that the devices are within range of each other. Additionally, try the following troubleshooting steps:

Unpair and then re-pair your phone with the Subaru system.

Turn off Bluetooth on both devices, wait a few seconds, and then turn it back on.

Check for any software updates available for your phone or the Subaru's infotainment system.

If the Bluetooth connection still fails, there may be an issue with the Subaru's Bluetooth module or antenna, which would require professional diagnosis and repair.

Incorrect Settings

Another potential reason for the connection failure could be incorrect settings on either your phone or the Subaru's infotainment system. Ensure that the appropriate settings, such as Bluetooth permissions, are enabled on your phone. Additionally, check the Subaru's system settings to ensure it is configured to allow phone connectivity and that any necessary permissions are granted.

If you've tried the above troubleshooting steps and are still unable to connect your phone to your Subaru, it's best to consult your Subaru dealer or a qualified automotive technician for further assistance.

Why is my phone suddenly not connecting to my car?

Your phone may not be connecting to your car due to simple issues like Bluetooth being off, a bad USB cable, or a need to restart both devices. Other common causes include outdated software on either the phone or the car, interference from other devices, or problems with the pairing history.
This video demonstrates how to troubleshoot Android Auto connection issues: 1mLL English ChannelYouTube · Dec 26, 2024
Quick checks and resets

Restart both devices: Turn your phone and car off and then on again to refresh their systems.
Check Bluetooth: Make sure Bluetooth is enabled on your phone and that it's turned on in your car's infotainment system.
Inspect your USB cable: If using a wired connection, try a different, high-quality USB cable, as a faulty cable is a very common issue.

This video explains how to troubleshoot Apple CarPlay connection issues: 55sCars With SteveYouTube · Jul 16, 2024
Advanced troubleshooting

Clear cache and data: On your phone, go to your app settings and clear the cache and data for the Android Auto or CarPlay app.
Forget the car and re-pair: On your phone, go to your Bluetooth or CarPlay settings, "forget" your car's profile, and then go through the pairing process again.
Remove multiple devices: If your car's system has a limit on paired devices, delete old or unused ones to make room for your phone.
Check for interference: Turn off any other nearby Bluetooth devices, as they could be causing interference.

Software and compatibility

Update everything: Make sure both your phone's operating system and your car's infotainment system software are updated to the latest versions.
Check compatibility: Ensure that your car and phone are compatible with each other for the specific connection method you are trying to use.

What is the reason why Bluetooth is not connecting?

To fix a Bluetooth connection issue, restart both devices, turn Bluetooth off and on again, and make sure they are in pairing mode and within range. If that doesn't work, try "forgetting" the device in your settings and reconnecting, clearing the Bluetooth cache, checking for software updates on both devices, and resetting network settings as a last resort.
This video demonstrates how to restart both devices and toggle Bluetooth: 1mTechnomentaryYouTube · Apr 7, 2025
Basic troubleshooting

Restart: Turn both the device you're connecting from and the Bluetooth device off, wait a few seconds, and then turn them back on.
Toggle Bluetooth: Turn your phone's Bluetooth off and then on again.
Check pairing mode: Ensure the Bluetooth device is in pairing mode, as it can't be discovered otherwise. Consult the device's manual for instructions.
Check range and interference: Make sure the devices are close to each other. Keep them within about 10 feet and away from other wireless devices that could cause interference.

Advanced steps

Forget and re-pair: Go to your phone's Bluetooth settings, find the device you're trying to connect to, and select the option to "forget" or "remove" it. Then, re-pair the devices from scratch.
Clear Bluetooth cache: On an Android device, go to Settings > Apps > See all apps > Show system > Bluetooth > Storage and cache > Clear cache.
Check for updates: Ensure both your phone and the Bluetooth accessory have the latest software updates installed.
Reset network settings: As a more drastic step, you can reset your phone's network settings. This will erase all saved Wi-Fi passwords and other network configurations, so use this if other options fail.

How do I reset my Subaru CarPlay?

Reset CarPlay on Subaru:To do a reset of your CarPlay on your Subaru's infotainment system, go to its CarPlay settings menu. Check for options such as "Apple CarPlay" or "Smartphone Integration". Among these, select“ reset” or “ disconnect”.

Why won't my Subaru let me connect my phone?

Start by performing a system reset on the infotainment unit to clear cached errors. Check for available software updates from Subaru dealerships. Inspect the head unit's wiring harness for loose connections, especially the antenna cable. If problems persist, consider replacing the Bluetooth module or head unit.

Kevin Bennett

Company Owner

Kevin Bennet is the founder and owner of Kevin's Autos, a leading automotive service provider in Australia. With a deep commitment to customer satisfaction and years of industry expertise, Kevin uses his blog to answer the most common questions posed by his customers. From maintenance tips to troubleshooting advice, Kevin's articles are designed to empower drivers with the knowledge they need to keep their vehicles running smoothly and safely.