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Why is my SYNC USB not playing music?

If your SYNC USB is not playing music, there could be a few potential reasons. The most common issues are related to compatibility, connectivity, or configuration problems. In this article, we'll explore the common causes and provide steps to troubleshoot and resolve the issue.

Compatibility Issues

One of the primary reasons your SYNC USB may not be playing music is due to compatibility issues. SYNC is a proprietary infotainment system developed by Ford, and it may not be compatible with all USB devices or music files. Ensure that your USB drive or device is compatible with the SYNC system in your vehicle. Check your vehicle's owner's manual or the SYNC support website for a list of supported devices and file formats.

Connectivity Problems

Another common issue is related to the physical connection between your USB device and the SYNC system. Make sure the USB cable is properly inserted into both the USB port in your vehicle and the USB device. Also, check the USB port in your vehicle for any damage or obstruction that may be preventing a secure connection.

Configuration Issues

The SYNC system may also require specific configuration settings to play music from a USB device. Ensure that the SYNC system is set to the correct input source (e.g., USB) and that any necessary audio settings are configured correctly. You can typically access these settings through the SYNC menu on your vehicle's infotainment display.

Troubleshooting Steps

If you're still experiencing issues with your SYNC USB not playing music, try the following troubleshooting steps:

Verify USB device compatibility: Check your vehicle's owner's manual or the SYNC support website to ensure your USB device is compatible with the SYNC system.

Check the USB connection: Ensure the USB cable is properly inserted into both the vehicle's USB port and the USB device.

Confirm the SYNC input source: Make sure the SYNC system is set to the correct input source (e.g., USB).

Update SYNC software: Check for any available SYNC system software updates and install them if necessary.

Reset the SYNC system: If the above steps don't resolve the issue, try resetting the SYNC system by following the instructions in your vehicle's owner's manual.

If you've tried these troubleshooting steps and are still experiencing issues with your SYNC USB not playing music, it's recommended to contact Ford's SYNC support team or your local Ford dealership for further assistance.

How do I play music through my Ford SYNC USB?

Using Media Devices with Stored Media

Plug your device into one of your vehicle's USB ports.
Tap Audio on your vehicle's SYNC screen.
Select Sources.
Choose the USB option.

Why is my SYNC not playing music?

If Sync is not playing music, first check your phone and car volumes, then try restarting both devices and re-pairing the Bluetooth connection. If the issue continues, perform a full system reset by turning your car off, opening the door, waiting 60 seconds, and then turning it back on. As a last resort, you can try performing a master reset of the Sync system, updating the system, or resetting the Bluetooth fuse, which can be found in your car's manual.
This video demonstrates how to reboot the Ford Sync system: 54sMr Fred’s DIY Garage SchoolYouTube · Jul 21, 2023
Basic troubleshooting steps

Check volume levels: Ensure the volume is turned up on both your phone and the car stereo.
Restart devices: Turn your phone's Bluetooth off and on, then restart the phone itself. Also, ensure your car stereo is set to the correct Bluetooth or auxiliary input.
Unpair and re-pair: On your phone, "forget" the Sync system from your Bluetooth settings. Then, delete your phone from the Sync system's list of paired devices.
Restart the system: Turn your car off, open the driver's door, and wait for 60 seconds before turning the car back on. This allows the system to fully reset.

Advanced troubleshooting steps

Perform a soft reset: For some models, you can perform a soft reset by holding the power button on the Sync screen and the "Seek Right" button for 10 seconds. This is designed to restore functionality without deleting data.
Check for updates: Make sure both your phone's operating system and the Sync system itself are up to date.
Factory reset: Perform a master reset of the Sync system. The exact steps vary by model, so consult your owner's manual for the correct procedure.

This video shows how to reset the Sync system by pulling the fuse: 57sDIY Tips, tricks and hacksYouTube · Sep 8, 2024
Potential causes

Outdated software: Ensure both your phone and the Sync system are updated to the latest versions.
Incorrect connection: Make sure the correct audio source (Bluetooth or auxiliary) is selected on your car stereo.
Connectivity issues: Some issues can be caused by multiple Bluetooth devices being connected at once. Try disconnecting other devices and pairing your phone again.
Hardware problems: In rare cases, a hardware issue with the Sync unit or a blown fuse may be the cause.

Why is my car not playing music through USB?

Your USB may not be playing music in your car due to incompatible file formats, the USB drive being formatted incorrectly, or connection issues. To fix this, check that your music files are in a compatible format (like MP3) and try formatting the USB drive to FAT32. You should also try reconnecting the drive, checking your car's manual, and ensuring the USB port isn't damaged.
File and formatting issues

Check file format: Your car stereo may not support all audio formats. Convert your music files to MP3, the most widely compatible format.
Format the USB drive: The USB drive itself needs to be formatted with a compatible file system. Format it to FAT32, as Windows may not support this for larger drives and requires using other software.
Empty or unreadable files: Ensure the USB drive has music files on it and that no folders are corrupted or unreadable.

This video demonstrates how to format a USB drive to FAT32: 1mBrainers TechnologyYouTube · Feb 7, 2025
Connection and hardware problems

Reconnect the USB drive: Remove and re-insert the USB device. Wait 20-30 seconds for it to be recognized.
Try a different USB port: If your car has more than one USB port, try using a different one to rule out a port-specific issue.
Try a different USB cable: If you're using an adapter or cable, switch to another one to check for a faulty cable.
Check for debris: Inspect the USB port for any debris or damage that could be preventing a good connection.

Car stereo and device settings

Restart everything: Try restarting both your phone (if using it as the source) and your car's infotainment system.
Check stereo settings: Make sure the car stereo is in "USB mode" or the correct input for your device. Some stereos may have specific settings for USB playback that need to be adjusted.
Update car stereo firmware: Check your car's manual or the manufacturer's website to see if there are any available firmware updates for the stereo.

You can watch this video to see how to change settings on the car stereo: 37sTech Review GuyYouTube · Sep 9, 2022

Kevin Bennett

Company Owner

Kevin Bennet is the founder and owner of Kevin's Autos, a leading automotive service provider in Australia. With a deep commitment to customer satisfaction and years of industry expertise, Kevin uses his blog to answer the most common questions posed by his customers. From maintenance tips to troubleshooting advice, Kevin's articles are designed to empower drivers with the knowledge they need to keep their vehicles running smoothly and safely.