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Why won t my Android phone connect to Uconnect?

If you're having trouble connecting your Android phone to the Uconnect infotainment system in your vehicle, there are a few common reasons why this may be happening. In this article, we'll explore the potential causes and provide steps to troubleshoot the issue.


Compatibility Issues


One of the primary reasons why your Android phone may not be connecting to Uconnect is due to compatibility issues. Uconnect is designed to work with specific Android devices and operating system versions. If your phone is not on the list of compatible devices, or if it's running an older version of Android, you may encounter connection problems. Check the Uconnect website or your vehicle's manual to ensure your device is supported.


Bluetooth Connection Problems


Another common issue is with the Bluetooth connection between your Android phone and the Uconnect system. Make sure Bluetooth is enabled on both your phone and the Uconnect system, and that they are paired correctly. If the connection keeps dropping or fails to establish, try the following steps:



  • Turn Bluetooth off and on again on both devices

  • Unpair and then re-pair the devices

  • Check for any Bluetooth interference from other nearby devices

  • Ensure your phone's Bluetooth settings are configured correctly


If the Bluetooth connection issues persist, there may be a problem with the Uconnect system itself, and you may need to contact your vehicle's manufacturer for further assistance.


Software and Firmware Updates


Keeping your Android phone and the Uconnect system up-to-date with the latest software and firmware updates can also help resolve connection problems. Outdated software can cause compatibility issues and prevent successful pairing. Check for any available updates for both your phone and the Uconnect system, and install them if necessary.


Troubleshooting Steps


If you've tried the above steps and are still unable to connect your Android phone to Uconnect, here are some additional troubleshooting steps you can try:



  • Restart both your phone and the Uconnect system

  • Clear the Bluetooth cache and data on your phone

  • Perform a factory reset on the Uconnect system (refer to your vehicle's manual for instructions)

  • Check for any physical damage or issues with the Uconnect hardware


If none of these steps resolve the issue, it's best to contact your vehicle's manufacturer or a qualified technician for further assistance.

How do I connect my Android phone to Uconnect?


If you'd like to pair your phone to the UK Connectnect system via Bluetooth. First make sure your vehicle is parked and the ignition is in the ACC. Or on run position go to settings on your compatible



Why is my phone not pairing with Uconnect?


If your Uconnect won't connect to your phone, first try deleting the Bluetooth pairing from both devices and reconnecting them. If that doesn't work, restart your Uconnect system by holding the power and seek buttons for about 10 seconds, or try clearing the cache and data for your phone's Bluetooth app. For more persistent issues, consider resetting the system by disconnecting the battery, or check for Uconnect software updates. 
This video demonstrates how to reset the Uconnect system by holding the volume and seek buttons: 58sSD ConsultingYouTube · Mar 20, 2024
1. Delete and re-pair the devices 

  • On your phone, go to Bluetooth settings, find your Uconnect system, and delete/unpair it. 
  • On your Uconnect system, go to the phone/Bluetooth settings and delete the old phone from the paired devices list. 
  • Restart both your phone and the Uconnect system. 
  • Initiate the pairing process again from the Uconnect menu. 

2. Reset your phone's Bluetooth 
  • Turn off your phone's Bluetooth, then re-enable it. 
  • If the issue persists, clear the cache and data for the Bluetooth app on your phone. Go to your phone's Settings > Apps > Show System Apps > Bluetooth, then select Storage and clear both the cache and data. 

You can watch this video to see how to reset the Uconnect system by pulling the radio and IOD fuses: 56sTopicMotorYouTube · Dec 29, 2024
3. Reset your Uconnect system 
  • Soft reset: Press and hold the Uconnect volume button and the seek button for about 10 seconds until the system reboots. 
  • Hard reset: Disconnect the vehicle's battery for a few minutes, then reconnect it. This will perform a full reset. 

4. Check for updates and other potential issues
  • Check the official Uconnect website or your vehicle's dealership for any available software updates for your system. 
  • Ensure your phone is compatible and not running a beta version of the operating system that may have issues with the Uconnect system. 
  • If the problem continues, there could be a hardware issue, and you may need to contact Uconnect support or a professional for assistance. 



What action must occur to connect an Android device to Uconnect for the first time?


To connect an Android device to Uconnect for the first time, you must first enable Bluetooth on your phone and then use the Uconnect touchscreen to initiate the pairing process. On the car's display, navigate to the phone menu, select "Add Device," and then select "Uconnect" from the list of available devices on your phone to confirm the pairing by matching the displayed PIN or passcode. 
Step 1: Enable Bluetooth on your phone 

  • Go to your phone's Settings menu.
  • Tap on Bluetooth and ensure it is turned on. 

Step 2: Start pairing from the Uconnect system 
  • Press the Phone button on the Uconnect touchscreen. 
  • If prompted, select Yes to begin pairing. 
  • Choose Settings, then Paired Phones, and then Add Device. (The exact wording may vary, e.g., some systems might have "Phone/Bluetooth" instead of just "Phone"). 

Step 3: Connect your phone to the Uconnect system 
  • On your phone, look for Uconnect in the list of available Bluetooth devices and select it.
  • Confirm that the passcode or PIN displayed on both your phone and the Uconnect screen match.
  • If prompted, enter the PIN from the Uconnect screen onto your phone. 



Why won't my Android phone connect to my car anymore?


Your Android won't connect to your car due to issues like a faulty USB cable, outdated software, or incorrect settings. To fix this, try restarting both your phone and car, checking for updates, ensuring Bluetooth is on and permissions are correct, and clearing the Android Auto app's cache and data. For a wired connection, a high-quality USB cable is essential, while wireless connections may require restarting the phone's Bluetooth or re-pairing the devices. 
General checks
This video demonstrates how to clear cache and storage for the Android Auto app: 59sCars UnlockedYouTube · Apr 22, 2025

  • Restart both devices: Turn both your phone and your car's infotainment system off and on again. 
  • Update software: Make sure both your phone's operating system and the Android Auto app are updated to the latest version. Also, check if your car's infotainment system has any available updates. 
  • Check settings:
    • Ensure your phone's Bluetooth is enabled. 
    • Verify that Android Auto is enabled in your phone's connection preferences and that your car is not on the "rejected" list. 
    • Confirm that "Start Android automatically" is set to "Always" in your phone's Android Auto settings. 
    • Make sure the car is parked and that all necessary app permissions (like files, media, microphone, and calls) are granted in your phone's settings. 

Wired connection issues
This video explains how to troubleshoot Android Auto connection issues using a USB cable: 47sCars UnlockedYouTube · Aug 5, 2025
  • Use a quality cable: Try a different, high-quality USB cable that is less than 1 meter (3 feet) long and connected directly to the car's port, not through a hub or extension. 
  • Clear data and cache: On your phone, go to Settings > Apps > Android Auto and clear the cache and data. You may need to go into the car's settings and delete your phone from the list of paired devices before re-pairing. 

Wireless connection issues 
  • Restart Bluetooth: Turn your phone's Bluetooth off and then back on. 
  • Re-pair devices: Go into your car's Bluetooth settings and delete your phone from the list. Then, unpair your phone from the car and re-pair them from scratch. 
  • Check compatibility: Ensure both your phone and car support wireless Android Auto. Some cars may have compatibility limitations, especially older models. 

Last resort
  • Reset connections: If nothing else works, try deleting all previously connected cars from your phone's Android Auto settings and re-syncing the connection from the beginning. 


Kevin's Auto

Kevin Bennett

Company Owner

Kevin Bennet is the founder and owner of Kevin's Autos, a leading automotive service provider in Australia. With a deep commitment to customer satisfaction and years of industry expertise, Kevin uses his blog to answer the most common questions posed by his customers. From maintenance tips to troubleshooting advice, Kevin's articles are designed to empower drivers with the knowledge they need to keep their vehicles running smoothly and safely.