Does Chevrolet have a return policy?
The basic answer is that Chevrolet does not publish a universal return policy across all markets. Returns or exchanges are controlled by the selling dealer and local laws, and terms can vary for new, used, and Certified Pre-Owned vehicles. Always check with the dealer for the exact terms before buying and review state protections and warranties.
How the policy works in practice
Because Chevrolet is sold through a broad network of independent dealers, there is no single brand-wide return window. Some dealers offer limited exchange periods or promotional guarantees, but these are dealer-specific and can differ by state, model, and whether the vehicle is new, used, or CPO. State lemon laws and manufacturer warranties also shape your options after the sale.
What to check with the dealer before you buy
Before you sign a purchase agreement, ask for a written statement of any return or exchange terms and clarify the details below.
- The exact return/exchange window and mileage cap, if any.
- Any fees (restocking, cleaning, transport) and whether a full refund is offered or only credit toward another vehicle.
- Required condition for eligibility (undamaged exterior/interior, no modifications, full tank, tires, etc.).
- Whether the policy applies to financed purchases and how refunds are applied to your loan or payoff.
- How to start a return (documentation, contact person, and required timelines).
Dealers that offer a return option typically publish these terms in writing and require that the vehicle be returned in substantially the same condition as when sold.
New versus used and Certified Pre-Owned considerations
Return or exchange terms often differ between new and used/CPO vehicles. While new Chevrolets generally come with the full manufacturer warranty, any return policy is still at the dealer's discretion. Used and Certified Pre-Owned vehicles may have more limited or promotional return options, and CPO programs typically focus on warranty coverage rather than a return window.
- New vehicles: Some dealers offer a short exchange window as a purchasing incentive, but this is not universal and not mandated by Chevrolet.
- Used/CPO: Terms vary more widely; CPO status includes a warranty but not necessarily a return right.
- Warranty implications: Manufacturer warranties apply regardless of a return policy and may affect eligibility if a return is exercised soon after purchase.
Always confirm the exact terms in writing and ask about how any return interacts with financing and existing warranties.
State law, lemon laws and consumer protections
Beyond dealership terms, state consumer-protection laws and lemon laws shape what buyers can expect after purchase. Lemon laws typically require multiple repair attempts for substantial defects within a defined period or mileage; these laws vary by state. Also, manufacturer warranties (powertrain, bumper-to-bumper, etc.) provide coverage for repairs, independent of any return offer.
- State lemon laws differ in duration, coverage, and eligibility requirements; consult your state’s consumer protection office for specifics.
- Manufacturer warranties are separate from any dealer return policy and typically transfer with ownership.
- If you believe you were misled about a return option, you may have recourse through consumer protection agencies or small-claims avenues; consider legal advice.
In short, while Chevrolet vehicles can be returned or exchanged in some cases, it is not a guaranteed or uniform right and depends on the dealer and location. Always verify terms in writing before purchase and understand your state protections and warranty coverage.
Summary
Chevrolet does not operate a single, nationwide return policy. Buyers should confirm dealer-specific terms, review any written return/exchange policy, understand how warranties apply, and consider state lemon laws and consumer protections. If in doubt, ask for a copy of the policy and consult the dealer's sales manager to ensure you know your rights before buying.
Can I return a vehicle after purchase to a dealership?
Can you return it? In most cases, a recently purchased vehicle cannot be returned to a dealership within 24 hours, 10 or 30 days, or if you “try out” the vehicle and don't like it.
How long do I have to return a car for a full refund?
30 days
If a car is faulty or misrepresented, you're entitled to a repair, replacement, or refund within the first 30 days of purchase.
Can I return a car I just financed?
Can You Return a Financed Car? Yes, you can return a financed car before your auto loan is paid off. This is known as a voluntary repossession or voluntary surrender. However, voluntary surrender is considered a negative event on your credit report, so it's best avoided if at all possible.
How much time do I have to return a car after purchase?
Federal Cooling-Off Rule
The Federal Trade Commission's “cooling-off” rule, established in the 1970s, allows consumers three days to cancel certain transactions — but not car sales. To be clear: The FTC's Cooling-Off Rule does not apply to cars purchased at dealerships — even if you regret it the next day.
