How do I reset my infinity control thermostat?
If your Infinity Control thermostat isn’t responding or has misbehaved, a reset can often restore normal function. The exact steps depend on your model and whether it’s connected to a home network. This guide provides a clear, practical approach that covers soft resets, factory resets, and hardware resets, plus app-based options when available. Always refer to your specific model’s manual for model-specific steps.
What you need before you reset
Having the right information and access prepared will speed up the process and help you avoid losing important settings.
- Model number and manual (check the back of the unit or inside the battery compartment).
- Knowledge of how your thermostat is powered (hard-wired vs. battery-powered).
- If connected to Wi‑Fi, your network name and password or access to the Infinity Control app.
- Access to the HVAC power source (circuit breaker) in case you need a power cycle.
With these items ready, you can choose the reset method that best fits your situation and the model you own.
Reset methods
Soft reset (power cycle)
If you’re troubleshooting a minor glitch, start with a soft reset to restart the thermostat without altering your schedules.
- Turn off the thermostat and switch the HVAC circuit breaker off for 2–5 minutes.
- Turn the breaker back on, then power up the thermostat.
- Wait for the thermostat to boot and check if it responds normally.
A soft reset is non-destructive and preserves your stored settings and schedules. If issues persist, proceed to a factory or hardware reset.
Factory reset (restore default settings)
If a soft reset doesn’t fix the problem, you may need to reset the thermostat to its factory defaults. Note that this will erase saved schedules, Wi‑Fi settings, and any personalized preferences.
- Navigate to Settings > Reset > Factory Reset on the thermostat touchscreen or within the Infinity Control app, if supported.
- Confirm the reset when prompted.
- Allow the device to reboot and run through the initial setup prompts (time, location, network, etc.).
After a factory reset, you’ll need to reconfigure your time/date, network connections, and any custom schedules. If you rely on the app, you’ll also need to re-link the thermostat to your account.
Hardware reset (pinholes or recessed button)
Some models include a recessed reset button or a reset pinhole. Use this option only if software-based methods do not resolve the issue.
- Locate the recessed Reset button or pinhole on the thermostat (often labeled Reset).
- With power on, press and hold the button for 5–10 seconds using a paperclip or similar tool.
- Release and allow the thermostat to reboot; you should see setup prompts again.
Hardware resets completely clear the device’s memory. Use this when other resets fail or you need to clear persistent faults.
Reset via the Infinity Control app
If your thermostat is linked to the Infinity Control app, you may be able to perform resets directly from the app.
- Open the Infinity Control app and select the thermostat device.
- Go to Settings or Device Options and choose Factory Reset or Remove Device, then re-add the thermostat if needed.
- Follow the on-screen prompts to complete the reset and reconfigure the device.
After an app-based reset, reconfigure network settings and any preferences as required.
What to expect after reset
Following a reset, you’ll typically be guided through an initial setup flow. Expect to re-enter time and date, reconnect to Wi‑Fi or the app, and re-create schedules and preferences. If you performed a factory reset, you’ll need to re-link the thermostat to your account and reconfigure any automation rules or room assignments.
Troubleshooting and safety
If resets don’t resolve the issue, consider these next steps and safety tips.
- Check that power to the thermostat and HVAC system is stable; verify circuit breakers are on and there is 24V power to the thermostat if applicable.
- Confirm you’re connecting to the correct Wi‑Fi network (2.4 GHz networks are commonly required for many smart thermostats).
- Ensure the thermostat is within range of the home Wi‑Fi router and that the router is functioning properly.
- Inspect for any firmware updates in the app and apply them if available.
- If you smell burning, notice no display, or see other unusual behavior, power down at the breaker and contact a professional technician or the manufacturer’s support line.
Manufacturer-specific support resources and manuals are the best source for model-targeted instructions. If you’re unsure of your exact model or the recommended reset procedure, consult the official Infinity Control support portal or your product’s manual.
Summary
Resetting an Infinity Control thermostat typically starts with a soft power cycle, followed by a factory reset if necessary. Some models offer hardware reset options or app-based resets. Before you begin, gather your model information, understand how your device is powered and connected, and be prepared to reconfigure network and scheduling settings after a reset. When in doubt, consult the manual or contact official support to ensure you follow the correct procedure for your specific model.
