Does a Ram ProMaster City have transmission problems?
The Ram ProMaster City does not suffer from a widespread, model-wide transmission defect. While a minority of owners have reported shifting and transmission-related symptoms, most ProMaster City vans operate reliably, especially with regular maintenance and dealer software updates when issued.
How the ProMaster City transmission is configured
The ProMaster City pairs a 2.4-liter Tigershark inline-four engine with a 9-speed automatic transmission. This setup is designed for urban delivery and light-duty work, balancing efficiency with payload capacity. The 9-speed automatic is a common FCA configuration across several models, but it has occasionally drawn attention for shifting behavior in some applications. Proper maintenance, including timely software updates when issued by the manufacturer, can help keep the transmission running smoothly.
What owners report about transmission behavior
Below are issues that have been reported by some owners or observed in certain model years. These are not universal and are often addressed through dealer updates, recalls, or component service.
Notes: Many vans operate without problems; symptoms can stem from software, wear, or maintenance history rather than a fundamental design flaw.
- Harsh or abrupt shifting, especially when the transmission is cold or operating at low speeds.
- Delayed engagement or hesitation when shifting from Park/Drive to another gear.
- Torque converter shudder or surging under light throttle.
- Occasional transmission slipping or difficulty staying in the desired gear during acceleration.
These reports are not universal, and many vans perform smoothly. If symptoms appear, a dealer can diagnose with software updates, fluid checks, or component service as needed.
What to check when shopping for a used ProMaster City
When evaluating a used model, focus on transmission history and how the vehicle has been maintained. The following checks help identify potential issues early.
- Maintenance records, particularly for transmission service, software updates, or any recalls/TSBs related to shifting.
- Result of a mechanical and diagnostic scan for transmission control module (TCM) codes or adaptive learning data that could indicate shifting issues.
- During a test drive, note any harsh shifts, hesitation, or shudder across warm-up and varying speeds.
- Check for open recalls or service campaigns that may affect transmission performance.
Verifying maintenance history and any dealer updates can prevent surprises after purchase.
Maintenance and remedies to prevent problems
Regular maintenance aligned with the manufacturer’s recommendations reduces the likelihood of transmission trouble. Consider these practices to keep the transmission in good shape.
- Use the specified transmission fluid (FCA/Mopar ATF+4 or equivalent) and follow the recommended service intervals.
- Keep the transmission software up to date with dealer updates to address shifting anomalies and improve adaptation to conditions.
- Address leaks, unusual noises, or warning lights promptly to avoid further damage.
- Avoid aggressive driving when the engine and transmission are cold; allow proper warm-up before heavy use.
Sticking to maintenance schedules and timely updates is the best defense against transmission issues.
Summary
The Ram ProMaster City does not have a universal, systemic transmission defect. While some owners report shifting-related symptoms, these are not widespread and are often manageable with dealer software updates, maintenance, or component service under warranty. For prospective buyers and current owners, staying current with maintenance, software updates, and recall/TSB notices remains the most reliable approach to ensuring smooth transmission performance.
Which Ram ProMaster to avoid?
Ram ProMaster: Years to Avoid: Generally, models from 2014-2016 have more reports of the "Ram tick" (a ticking noise from the engine). Later models have improved, but always check for updated reviews or recalls. Consensus: The ProMaster is favored for its front-wheel drive and spacious interior.
Does the Ram ProMaster have transmission problems?
Yes, Ram ProMasters have experienced transmission problems, including a recall for a potential rollaway issue and reports of failure due to water intrusion and failing mounts. Issues can also stem from electrical problems like faulty solenoids, low fluid, or other component failures. Some sources suggest that the use of a transmission not rated for the ProMaster's weight may contribute to these issues.
Common issues
- Rollaway risk: A recall was issued for 2019-2021 models because the park pawl might not engage fully, increasing the risk of the vehicle rolling away.
- Water intrusion: Water can enter the transmission via the vent or a worn/split manual shaft bushing, causing failure. This was also the subject of a recall for some 2015-2016 ProMaster City models due to a faulty electrical harness connector.
- Mount failure: The transmission mounts on early models, particularly 2014s, have a high failure rate, which can lead to the transmission failing or detaching.
- Electrical and fluid problems: Transmission issues can be caused by faulty shift solenoids, low transmission fluid, or other electrical malfunctions.
What you can do
- Check for recalls: Verify if your ProMaster is subject to any recalls and have the necessary repairs performed by a dealership.
- Inspect for water intrusion: If your vehicle experiences transmission problems, check for signs of water intrusion, especially if you've driven in heavy rain or flood conditions. Be aware that water can get in through other means, not just by driving through water.
- Maintain proper fluid levels: Regularly check your transmission fluid to ensure it is at the proper level and in good condition.
- Listen for warning signs: Be aware of signs of transmission failure, such as delayed gear shifts, leaks, odd noises or grinding sounds, and the transmission warning light coming on.
- Get it inspected: If you suspect a transmission problem, have it inspected by a qualified mechanic or transmission shop. Early diagnosis and repair can prevent more severe damage and costly repairs.
- Consider a transmission rebuild: If the warranty has expired and the transmission needs repair, consider having it rebuilt rather than replaced, as this can be a more cost-effective solution and may result in a more reliable unit.
What are common ProMaster City problems?
What are the most common Ram ProMaster problems? The most reported issues include: Electrical system malfunctions. Transmission hesitation.
